GOVERNMENT OF ANDHRA PRADESH SCHOOL EDUCATION DEPARTMENT
Circular.Rc.No.1956925/MBNN/2023 Dated.17/01/2023
Sub:- Mana Badi Nadu –Nedu, Phase-II – Grievance redressal related to CPM items Nomination of Nodal officer and other staff – orders issued-Reg.
Ref: Decision taken in the review meeting held on 13.01.2023
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It is noticed that several grievances are reported by the feld functionaries regarding repairs of centrally procured items supplied under Phase 1 of MBNN program.
A decision was taken in the Webex meeting held on 12.01.2023 with the District Collectors by Chief Secretary to establish District level CPM grievance redressal Unit in every District to coordinate and monitor the redressal of grievances with the Suppliers of Centrally procured Material,Head masters and Sachivalayam engineers for Mana Badi Nadu Nedu program.
CPM Grievance redressal and implementation procedure :
(i) Executive Engineer , APEWIDC will be the Nodal ofcer for redressing all Central Procurement Materials (CPM) related grievances of Mana Badi Nadu Nedu.
(ii) District Collector will provide four (4) full time staf to assist the Nodal ofcer on OD basis.
(iii) Two (2) of the allotted staf members will be assigned for feld inspections and the other two will be assigned ofce work.
(iv)Nodal ofcer will ensure that the CPM Vendors /Companies attend to the Maintenance/ repairs for all Warranty items as per the SLA for each product.
Hence, all the 26 Districts collectors are requested to immediately constitute a CPM Grievance Redressal Unit in the ofce of the EE APEWIDC and designate the EE as Nodal ofcer and monitor the redressal of CPM grievances through this unit. The Collectors are requested to provide above staf members to assist the Nodal ofcers for hassle free and timely redressal of grievances and maintenance of assets created under Mana Badi Nadu Nedu program.
