Amma Vodi : Reasons for Aadhaar Based Payments Rejections and Action to be Taken

S.No

Error Message

Action to be Taken

1

Aadhar mapping doesn’t exist

/ Aadhar number not mapped

to IIN

1.Beneficiary has to submit the NPCI Consent form to the Bank

for mapping of Aadhaar number to the Bank account.

(or)

2. If the Beneficiary is not having an account, a new account

should be opened in Public Sector Banks and Aadhaar number

has to be mapped to his account number along with the NPCI

Consent form.

2

Account Closed

As the account has been closed, the Beneficiary has to open a

new account in Public Sector Banks or if he has already having an

account with some other bank then NPCI consent form to be

obtained from him and seeded into the bank records

3

Inactive Aadhar

Aadhaar can be inactive due to:

1. Duplicate Aadhaar number (or)

2. No updation of mandatory biometrics (or)

3. Profile updation

Action to be taken:

1. Beneficiary should reach bank and ask branch manager to de-

link and link again, as there may have been Aadhaar profile

updation after linking

(or)

2. Beneficiary should update his/her/their biometrics and submit

the NPCI Consent form to the Bank for mapping of Aadhaar

number to the Bank account.

(or)

3. Beneficiary can open a new savings account in Public Sector banks

4

Account Holder Expired

If the customer expired, no further credits will be allowed into

the account.

5

Aadhaar Number not mapped

to Account Number

1. The Aadhar Number particulars together with the Bank

consent form is to be submitted to the concerned Bank branch

for seeding and mapping with NPCI.

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

6

KYC Document Pending

1. The account might have been opened initially as a Zero

balance account as the threshold limit for maximum balance or

credits have been crossed, the account requires all the relevant

documents for address proof and identity proof for continuing

the account as a normal account with minimum balance etc.

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

7

Account reach maximum

Credit Limit set on account by

Bank

1. The account was opened as a Zero balance Simple account. In

such accounts the maximum amount of total credits in a year are

Rs.50,000/- If it exceeds either of the conditions it will not allow

further credits. The account has to be converted as a normal

(regular) Savings Bank account by submitting the relevant KYC

documents and maintaining the minimum balance

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

8

Amount Exceeds Limit set on

Account by Bank for Credit per

Transaction

1. The account was opened as a Zero balance Simple account. In

such accounts the maximum that can be credited on a day is

Rs.10,000/- and amount of total credits in a year are Rs.50,000/-

If it exceeds either of the conditions it will not allow further

credits. The account has to be converted as a normal (regular)

Savings Bank account by submitting the relevant KYC documents

and maintaining the minimum balance

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

9

“Invalid Account Type

1. The amounts can be credited to only Savings Bank accounts. If

the particulars of other accounts are seeded, they should be

reseeded and particulars of a Savings bank account to be

provided for seeding. If there is any problem with the existing

bank branch for opening a separate account a new account can

be opened in Public Sector Banks with another bank and the

account number seeded.

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

10

A/C Blocked or Frozen

1. The reasons for blocking the account have to be obtained from

the bank branch concerned and arrangements to be made get

the blocked flag removed.

(or)

2. Beneficiary can open a new savings account in Public Sector

banks

11

Invalid Bank Identifier

Beneficiary need to open a new savings account in Public Sector

banks

12

Participant not mapped to the

product

Beneficiary need to open a new savings account in Public Sector

banks

13

Unclaimed / DEAF accounts

Beneficiary need to open a new savings account in Public Sector

banks